Frequently Asked Questions About Our Bereavement Services 

Q: Will you go to someone's house? 

A: While we do not visit people's houses, all of our services run out of our Newmarket office and are offered to all residents of York Region. Until further notice, all services will be via telephone or video conference (Zoom).

Q: Do you provide money for transportation to our office?

A: Unfortunately we do not have the funding for that. 

Q: Do you need to be referred to our services by a professional? 

A: No! We actually encourage bereaved individuals to call themselves. 

Q: What is the maximum number of people in a group? 

A: In open workshops, we have no maximum. In closed groups such as those for Adult's, Children's Groups and Missing Pieces, we only take a maximum of 10. 

Q: What is the difference between Journey through Grief Group and the 8 week closed group? 

A: Journey Through Grief Group has a flyer with several dates that each cover a different topic of grief. You can choose which weeks you would like to attend. You can also bring someone with you for support. In our closed groups, you commit to coming for the 8 weeks with the same people. You talk more about the same topics and go in more depth. You are also expected to talk more in these groups. 

Q: Are our services available for those with mental health struggles or developmental disabilities? 

A: Yes! They may come in for a 1 on 1 and then we will discuss whether a group would be helpful for them or not. 

Q: Do men attend these groups? 

A: Absolutely.  Men grieve too and many have found support through participation in the various groups we offer.

Q: Are there any time limits as to when people can access our services? 

A: For the most part no, information packages, initial 1 on 1s, Journey Through Grief Sessions, our fundraising events, social media posts etc. can be accessed whenever. The only exception is our 8 week closed group  for Child Loss, Spousal/Partner Loss, Adult Loss, Children's group and Missing Pieces youth workshop. For these groups, we ask people to wait 3 months after their loss before they join. This allows people to process their loss and allows the shock and numbness to wear off a bit. It is also never to late to seek our services. Some people call 30 years after their loss. It's better to grieve sooner rather than later, but it is never too late. 

Have any questions that weren't answered here? Email us and we would be happy to help. 

Contact Us 

Phone Number: 905-898-6265 ​



General Inquiries, Bereavement Programs and Services



Mailing Address:


PO Box 28547

Aurora Shopping Centre

Aurora ON L4G 6S6

Charity Registration Number: 


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